How do I book the Live Stream classes, where to login?
Live stream classes can be booked through the Live Stream Class page. You will receive separate instructions via email and WhatsApp on how to book these classes. Please refer to the image above for guidance. You will see a ‘Sign In Now’ button, which is used to log in to on-demand yoga class videos. However, to access the live stream classes, please follow the instructions in the image above. Make sure to use the live stream class booking login, as shown above, to book the class, If you need any assistance please WhatsApp +852 65282991 ad our support staff will assist you.
How do I know which class to choose?
You can visit this page to see the recommended class to attend as per your goal and lifestyle. https://www.yogi.live/class-suggestion/
What is the time zone listed on the live stream class schedule page?
Please note that the schedule for all the classes is in GMT + 8 (Hong Kong Time).
If I wish to attend more live stream classes, How can I top up my credits?
If you wish to purchase more live stream classes or purchase separate live stream class package please visit this page: https://www.yogi.live/livestream-packages/
Why I am not able to book Andiappan Yoga live stream classes with my credits?
Andiappan Yoga live stream classes are specialty classes that need a separate class package. So please purchase a separate class package in which you can book Andiappan Yoga classes.
You can choose from the following packages to book your Andiappan Yoga classes:
10 Group + 5 Andiappan Yoga Live Stream Classes: https://www.yogi.live/package-details/?package_plan_id=MTA=
6 Months Unlimited Live Stream Classes: https://www.yogi.live/package-details/?package_plan_id=NA==
10 + 1 Andiappan Yoga Live Stream Classes: https://www.yogi.live/package-details/?package_plan_id=Ng==
20 + 2 Andiappan Yoga Live Stream Classes : https://www.yogi.live/package-details/?package_plan_id=Nw==
How will I get the live stream class link after I have booked the class?
Once you have booked the live stream yoga class, you will receive the class booking confirmation email instantly with the online class link. Always log into the Zoom online platform at least 5 minutes before the scheduled class and wait for the teacher to admit you into the class. Please don’t share the live stream yoga class link with anyone.
What is the technical support number for live stream classes?
If you encounter any technical issues during the online session, please send us a message on WhatsApp at +852 9299 0753 (message only no calls) and kindly wait for a response.
What are the live stream class booking cancellation policies?
Credits will not be reversed if you choose to cancel the live stream class. To avoid loosing live stream credits please only book the classes if you are confirmed to attend. As it is an live stream class, early booking is not necessary as there are no limits to the number of spots per class. You can book 10 mins before the class and the confirmation email with the zoom link will be sent to you immediately.
What is the cancellation policy for the monthly and yearly plan?
Visit the “My Profile” link on the home page and selecting “Subscribe Plan” and then click the “Cancel” button. Your account will remain active until the end of your subscription and you will not be charged again.
Do you have a mobile app which I can get access to the recorded classes and book live stream classes?
Yes we have our own mobile app you can Download the Yogi.Live App : Available now on the Apple App Store and Google Play Store.
No Sharing Account Information
You must not share your zoom online platform username and password with others.
You may be asked to keep your camera ON during the live stream class, and we reserve the right to remove the student from the class without any refund.
Please make sure your internet connection has a good speed and also the devices you use, Yoga from the heart app, Zoom app, and your operating system software are regularly updated to get the best user experience.